These Terms and Conditions ("Terms") govern your use of our website and services and, together with any booking-specific terms, form the agreement under which accommodation is provided. By accessing our website or making a booking with Let of Luxury, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms are governed by the laws of England and Wales and are written in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects your statutory rights.

1. About Us

Business name: AVR Property Management Ltd, trading as Let of Luxury

Company number: 15715806

Registered office: 36 Harrington Road, Worcester, England, WR2 5HD

Website: https://www.letofluxury.co.uk

Contact email: info@letofluxury.co.uk

Telephone: 01905 741210

Let of Luxury provides serviced accommodation and short-term holiday lets, acting as managing agent on behalf of the owners of the properties we offer ("the Owner"). References to "we", "us" and "our" include, where the context requires, the Owner of the relevant property.

2. The Nature of Your Stay — Licence to Occupy, Not a Tenancy

This section is central to these Terms. Please read it carefully.

All accommodation offered by Let of Luxury is short-term holiday or serviced accommodation. A booking grants the named guests a personal, non-transferable licence to occupy the property for the booked period only. It does not create a tenancy of any kind — including an assured tenancy, assured periodic tenancy or an assured short hold tenancy — and does not create the relationship of landlord and tenant between the Owner or us and any guest.

Accordingly:

• Guests occupy the property as guests and licensees only. They do not acquire possession of the property, any estate or interest in it, or any right to remain beyond the booked period. Legal possession of the property remains with the Owner at all times, before, during and after every booking.

• The property is not the guest’s home or residence, and a booking does not confer any of the rights or protections afforded to residential tenants, including security of tenure, rights under a tenancy deposit scheme, or any other rights arising under residential landlord and tenant legislation.

• The property, together with all furniture, fixtures, fittings, appliances, equipment, linen and other contents, belongs to and remains at all times in the ownership and control of the Owner. Nothing at the property belongs to, or passes to, any guest.

• The licence to occupy begins at the agreed check-in time on the first day of the booking and ends at the agreed check-out time on the last day, or earlier if the guest vacates the property before then or if the licence is terminated in accordance with these Terms. On expiry or termination of the licence, all rights of access end immediately.

3. Bookings and Accommodation

When you make a booking, whether directly with us or via a third-party platform, you agree to:

• Provide accurate, complete, and up-to-date information at the time of booking, including the full names of all persons who will occupy the property.

• Comply with all house rules applicable to the property.

• Use the property responsibly, respectfully, and for lawful purposes only.

Specific booking terms — including payment schedules, cancellation conditions, and house rules — will be provided at the time of booking and form part of these Terms. In the event of any conflict between these Terms and booking-specific terms, the booking-specific terms shall take precedence.

4. Bookings Made by Agencies, Companies and Other Third Parties

Where a booking is made by an agency, relocation company, insurer, employer or other organisation ("the Booking Agent") on behalf of the persons who will occupy the property, the Booking Agent:

• Contracts with us as principal and is responsible for payment and for the performance of these Terms.

• Must provide us with the full names of all occupants before check-in, and warrants that it has brought these Terms — in particular sections 2, 5, 6, 7 and 8 — to the attention of every occupant.

• Is responsible for the acts and omissions of the occupants and of any person to whom it passes booking information or access details, as if they were its own.

A Booking Agent acquires no licence to occupy, no right of access to the property, and no authority to grant access to any other person.

5. Check-In, Check-Out and Access to the Property

• Access to the property is permitted only from the agreed check-in time on the first day of the booking. Guests must not attend the property, enter its garden, grounds, or any outbuilding, or attempt to access or inspect the property before that time, unless we have agreed otherwise in writing.

• Guests must vacate the property, together with all belongings, by the agreed check-out time. Rights of access end at check-out, or earlier if the guest vacates the property before the end of the booked period.

• Attendance at or entry to the property or its grounds outside the licence period is unauthorised and may constitute trespass, for which we and the Owner reserve all rights.

6. Access Codes, Keys and Security

• Lockbox codes, key-safe codes, smart-lock codes and keys ("Access Credentials") are confidential. They are issued solely to enable the named guests to access the property during the booked period.

• Access Credentials must not be shared with, or disclosed to, any person who is not a named member of the booked party. This applies equally to Booking Agents, who may pass Access Credentials only to the named guests.

• Any disclosure of Access Credentials to any other person, at any time, is a breach of these Terms. The guest and, where applicable, the Booking Agent will be liable for the consequences of any such disclosure, including the cost of changing codes or locks and any loss or damage arising from unauthorised access.

• Access Credentials expire at the end of the booking. Any use of them after check-out is unauthorised.

7. Occupancy and Visitors

• Only the named guests may occupy the property. The stated maximum occupancy must not be exceeded.

• Guests must not invite or admit visitors to stay overnight, or permit any person who is not a named guest to enter or remain at the property, without our prior written consent.

• Guests have no authority to grant any other person any right of entry to the property. Only we, as the Owner’s managing agent, or the Owner may authorise entry by any person who is not a named guest.

8. Third-Party Entry and Inspections

• No third party — including any tradesperson, agent, inspector, or any representative of a local authority, housing association or other organisation — may enter the property without our prior written consent, save where entry is effected under a lawful statutory power accompanied by any notice required by law, or in a genuine emergency.

• Neither guests nor Booking Agents may arrange, authorise or facilitate entry to the property by any third party. Any request by any person or body for access to the property — including any request said to be made on behalf of a local authority or housing association — must be referred to us immediately and before any access is given.

• Any entry to the property that has not been authorised by us or the Owner, and is not made under a lawful statutory power with any required notice, is unauthorised and may constitute trespass. We and the Owner reserve all rights in respect of any such entry, against both the persons entering and any person who arranged, authorised or facilitated it, including by disclosing Access Credentials.

9. Our Right of Entry

We and the Owner remain in possession of the property at all times and may enter it during a booking: in an emergency; to carry out urgent repairs or safety checks; or for other reasonable purposes, in which case we will give the guest reasonable notice where practicable. We will always seek to respect guests’ reasonable enjoyment of their stay.

10. Reporting Problems During Your Stay

If a guest considers that anything at the property is defective, unsafe, unclean or not as described, the guest (or the Booking Agent) must notify us immediately, and in any event before check-out, using the contact details above.

• We must be given a reasonable opportunity to inspect the property and to remedy any genuine issue. Most issues can be resolved quickly once we are aware of them.

• Complaints raised for the first time after check-out, or after the guest has vacated the property, deprive us of that opportunity. Where a guest leaves the property or curtails a stay without first notifying us and allowing us a reasonable opportunity to inspect and remedy, this will be taken fully into account in our response to any subsequent complaint or refund request, and no refund will ordinarily be due.

Nothing in this section limits your statutory rights, including your rights under the Consumer Rights Act 2015 where services have not been provided with reasonable care and skill.

11. Payments

• All prices are displayed in pounds sterling (GBP) unless otherwise stated.

• Payment terms, deposits, and any applicable fees will be clearly communicated during the booking process.

• Failure to make payment in accordance with agreed terms may result in cancellation of the booking.

Where a booking is made through a third-party platform (such as Airbnb or Booking.com), the payment terms of that platform will apply.

12. Cancellations, Early Departure and Refunds

Cancellation and refund terms vary depending on the booking type and platform used. These will be clearly outlined at the time of booking.

• Where a guest chooses to leave the property before the end of the booked period, the booking ends but no refund is due for unused nights, unless the departure results from our failure to provide the accommodation with reasonable care and skill and we were notified and given a reasonable opportunity to remedy the issue in accordance with section 10.

• Failure to check in, or abandonment of the property, does not entitle the guest or the Booking Agent to any refund.

Refunds, where due, are subject to the applicable cancellation policy. Your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, are not affected by these Terms.

13. Guest Responsibilities

All guests are required to:

• Adhere to all house rules provided at the time of booking or displayed at the property.

• Not cause damage to the property, fixtures, fittings, or contents.

• Not engage in illegal, disruptive, antisocial, or unsafe behaviour.

• Respect neighbouring properties and the local community.

• Not permit more occupants than the stated maximum capacity, and not admit third parties in breach of sections 7 and 8.

• Keep Access Credentials secure and confidential in accordance with section 6.

We reserve the right to terminate a licence to occupy immediately and without refund in the event of serious or repeated breaches of these responsibilities. On termination, all rights of access to the property end immediately.

14. Property Damage and Loss

Guests are responsible for any damage, loss, or excessive cleaning required as a result of their stay. We reserve the right to recover the reasonable cost of repair, replacement, or additional cleaning from the guest responsible and, where the booking was made by a Booking Agent, from the Booking Agent.

Where a security deposit or damage waiver is collected, the applicable terms will be communicated at the time of booking.

15. CCTV and Property Records

External CCTV may be in operation at our properties, covering entrances, driveways and external areas only, for the purposes of security and crime prevention. CCTV is operated in accordance with our Privacy Policy and applicable data protection law. In addition, the condition of each property is documented, including by time-stamped cleaning and inspection reports, before and after each stay.

16. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable UK law or regulation.

• Attempt to gain unauthorised access to our website, servers, or connected systems.

• Copy, reproduce, or distribute website content without our prior written permission.

• Use the website to transmit harmful, offensive, or malicious content.

We reserve the right to restrict or terminate access to our website where these Terms are breached, without prior notice.

17. Intellectual Property

All content on this website — including but not limited to text, images, logos, and branding — is owned by or licensed to Let of Luxury and is protected under UK and international intellectual property law. You may not reproduce, distribute, modify, or use any content from this website without our prior written permission.

18. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, privacy practices, or policies of those external sites. Inclusion of a link does not constitute endorsement of the linked website.

19. Availability and Accuracy of Information

We take reasonable steps to ensure that the information on our website is accurate and kept up to date. However:

• We do not guarantee that all content is free from errors or omissions.

• Property details, availability, and pricing are subject to change without notice.

• We reserve the right to correct errors or update information at any time.

If you identify an inaccuracy, please contact us and we will endeavour to correct it promptly.

20. Limitation of Liability

To the fullest extent permitted by the laws of England and Wales:

• We are not liable for any indirect, special, or consequential losses arising from your use of our website or services.

• We are not responsible for the loss, theft, or damage of personal belongings during a stay.

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Any other liability that cannot be excluded or limited under applicable UK law.

Our total liability to you in connection with these Terms shall not exceed the total amount paid by you for the relevant booking.

21. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy, which sets out how we collect, use, and protect your personal data in compliance with UK GDPR and the Data Protection Act 2018. Please read our Privacy Policy carefully, as it forms part of these Terms.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal obligations. Any updates will be published on this page with a revised "Last updated" date. The Terms that apply to a booking are those in force on the date the booking is made.

23. Governing Law and Jurisdiction

These Terms and any disputes or claims arising from them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have jurisdiction.

Terms and Conditions